Returns

Cancel order Registered users can cancel their order on the same day of placing the order via their account by clicking on the “Cancel order” button or via the contact form. Unregistered users can cancel their order by e-mail, subject to the same conditions as for registered users. An order that is not paid for within three (3) days from the date of the order will be automatically canceled.  

Withdrawal from the order In accordance with the provisions of 43.č. of the Consumer Protection Act (ZvPot), the consumer has the right to notify the company within fourteen (14) days of receiving the goods that he is withdrawing from the order / contract, via the contact form, without having to state the reason for his decision.  

A message is considered timely if it is submitted within 14 days in writing or by email. The deadline starts one day after the date of receipt of the products

The return shipment of the returned goods must be delivered within 30 days from the submitted notice of withdrawal from the contract to the address of the seller’s store: Otroška obutev Pika, Trg svobode 5, Maribor The return of the received products to the company within the deadline for withdrawal from the contract is NOT considered a notice of withdrawal from the contract. The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods (which in the case of shipment is charged according to the price list of the delivery service). Products must be unused, undamaged and in the original packaging with all attached documentation and original invoice. The bidder is not obliged to accept redemption shipments or shipments that do not comply with the bidder’s general terms and conditions. Upon receipt of unused, undamaged goods in the same quantity and in the original packaging, we will refund the received purchase price in accordance with the law (no later than 15 days after receipt of the goods).

Pursuant to the provision of the third paragraph of 43.d. Article ZVPot, the company returns the received payments to the consumer with the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of another means of payment and the consumer does not bear any costs as a result. Upon withdrawal from the contract where the discount code was used, these funds are considered as a discount and are not returned to the consumer. Only the amount paid is returned to the consumer.

In exceptional cases, when the products are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the product with the appropriate compensation, which is determined by the minutes upon return. Discounted redemption is taken into account upon confirmation by the consumer by e-mail.

The consumer uses the said redemption only when ordering another product of the same or higher value.