Terms of business

Issue 1, valid from 5.11.2015

The general terms and conditions of the otroskaobutevpika.si online store have been compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1). We advise you to read them carefully before using the online store. By using the online store, you express your agreement with the stated conditions. If you do not agree to the terms, please leave the site.

The online store otroskaobutevpika.si reserves the right to change the conditions on the website at any time, without prior notice. All changes are binding on customers, so we recommend that you review the Terms of Business regularly. The online store otroskaobutevpika.si (hereinafter also “store”) is managed by the company:

Children’s footwear Pika, Urška Tarkuš sp Hočka cesta 19a, 2311 Hoče tax number: 56463278 BAN SI56 0468 2011 4520 128 (opened on 16.11.2017, NOVA KBM dd) The company is a taxable person (SI56463278).

The General Terms and Conditions determine the operation of the online store otroskaobutevpika.si, the rights and obligations of the user and the store, and regulate the business relationship between otroskaobutevpika.si and the customer. The buyer is bound by the general conditions that are valid at the time of purchase (placing an online order). When placing an order, the customer is always reminded of the general terms and conditions and confirms his acquaintance with them by placing the order.


otroskaobutevpika.si is an online store managed by the company Otroška obutev Pika, Urška Tarkuš s.p.

The buyer is any legal or individual person who has made a purchase in the online store otroskaobutevpika.si.

At the end of each purchase, the buyer confirms that he accepts the general terms and conditions published on this page.

The user is any legal or individual person who reviews and / or purchases products in the online store otroskaobutevpika.si.

A registered user is any person who has registered in the online store as a registered user.

A sales offer is an offer represented by products on the web address of an online store.

The language of business is Slovenian. The sales contract between the buyer and the seller is concluded in the Slovenian language.

Seller’s seat Children’s footwear Pika, Urška Tarkuš s.p. is at Hočka cesta 19a, 2311 Hoče.

The supplier is a delivery service employee who delivers the consignment by post to the buyer to whom the goods were sent.


For a successful purchase, customer registration is desirable, but not required. The entered data will be protected in accordance with the Consumer Protection Act (ZVPot) and will only be used for the processing of customer orders.

Upon registration in the online store otroskaobutevpika.si, the visitor obtains a username that is the same as his e-mail address and password. By registering, subscribing to e-news or placing an order, the visitor becomes a user. By using the online store otroskaobutevpika.si, as well as by logging in and registering on the website, it is considered that as a user you are familiar with the general terms of use and accept them in full. The General Terms of Use apply to all forms of use of the online store and to all forms of interactive communication provided by the website. Use of the Website includes, but is not limited to, access to websites and other content within the Website, use of the Website’s features and services, as well as the transfer of files and other content from the Website. The otroskaobutevpika.si website reserves the right to change these general terms of use. The user undertakes to periodically check on the website whether the general terms and conditions have changed. In the event that the user no longer agrees with the amended general terms and conditions, he must immediately stop using the website. otroskaobutevpika.si does not take responsibility for non-functioning or site closure.


The purchase requires registration or registration as a guest. By registering, the visitor becomes a user and thus acquires the right to purchase. Ordering takes place via the Internet 24 hours a day, every day of the year. You can choose and order products that are available to you in the online store in the product list. If a product is not in stock, we will notify you of the order change. Company Children’s footwear Pika, Urška Tarkuš s.p. reserves the right to extend delivery times in case the product is not in stock or due to logistical problems.

Pricing and invoicing

All product prices in the online store are final and do not include VAT. VAT is not calculated on the basis of paragraph 1 of Article 94 of ZDDV-1. Prices are in euros (EUR). Prices are valid at the time of placing the order and are valid until the date of publication of the new price list. Prices are valid only for purchases through the online store otroskaobutevpika.si. The price does not include delivery.

Prices are for information only and are subject to change without notice. In the event that the price of the product changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase. At the same time, the provider will try to find a solution that will be to the mutual satisfaction.

After the shipment of the ordered products, the bidder sends and issues an invoice to the buyer with a breakdown of costs, in pdf format, to the buyer’s e-mail address, and at the same time attaches it to the shipment. The order is stored in electronic form on the provider’s server and is accessible to the customer at any time in his user profile.

Payment method

The following payment and delivery methods are available in the otroskaobutevpika.si online store:

Provider transfer to the provider’s account In the case of payment by transfer to the provider’s account, you will receive a notification at the time of purchase with all relevant account information to which the transfer is to be made. Do not transfer the purchase price until you receive the email. We ship the order when the inflow is visible on our bank account. Payment must be made no later than 3 days from the date of the order, otherwise the order will be terminated as unsuccessful.

Via PayPal You must have a registered PayPal account. If you choose to pay via PayPal, you will be redirected to PayPal’s payment system after clicking on “Complete purchase”. Follow the on-screen instructions.

With payment cards (Visa, Mastercard, American Express) Powered via PayPal.


Various discounts and promotions can take place in the online store otroskaobutevpika.si. All discounts are clearly stated next to the product. Discounts cannot be exchanged for cash payments. If you buy a product before discounts, you are not entitled to additional discounts, even if the same products are discounted. We reserve the right to make errors when posting discounts. Discounts are valid for a certain period of time, unless otherwise written and made public. Discounts apply to stock sales. We reserve the right that a particular product is no longer in stock or can no longer be manufactured during the discount period.

Stocks of the entire offer in the online store otroskaobutevpika.si and the social networks that represent this website are limited.


All packages are sent in cooperation with POŠTA SLOVENIJE. Estimated delivery time is 1-3 working days. Placed and confirmed orders placed by 2pm are shipped the same day and can be expected in a day or two (depending on delivery). Unless the item has a specific delivery date specified. Orders placed on weekends or holidays will be processed the next business day. Shipping cost in Slovenija is 3.50e

Order cancellation

Registered users can cancel their order on the same day of placing the order via their account at otroskaobutevpika.si by clicking on the “Cancel order” button or by e-mail to info@otroskaobutevpika.si. Unregistered users can cancel an order by email, subject to the same terms as registered users. An order that is not paid for within three (3) days from the date of the order will be automatically canceled.

Withdraw from order

In accordance with the provisions of 43.č. of the Consumer Protection Act (ZvPot), the consumer has the right to notify the company within fourteen (14) days of receipt of the goods that he withdraws from the order / contract, to the contact email address info@otroskaobutevpika.si, without the need state the reason for his decision.

A message is considered timely if it is submitted within 14 days in writing or by email. The deadline starts one day after the date of receipt of the products

Return shipment of returned goods must be delivered within 30 days from the submitted notice of withdrawal from the contract to the seller’s business unit: Children’s footwear Pika, Trg svobode 5, 2000 Maribor . The return of the received products to the company within the deadline for withdrawal from the contract is NOT considered a notice of withdrawal from the contract. The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods (which in the case of shipment is charged according to the price list of the delivery service). Products must be unused, undamaged and in the original packaging with all attached documentation and the original invoice. The bidder is not obliged to accept redemption shipments or shipments that do not meet the bidder’s general terms and conditions. Upon receipt of unused, undamaged goods in the same quantity and in the original packaging, we will refund the received purchase price in accordance with the law (no later than 15 days after receipt of the goods).

Pursuant to the provision of the third paragraph of 43.d. Article ZVPot, the company returns the received payments to the consumer with the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of another means of payment and the consumer does not bear any costs as a result. Upon withdrawal from the contract where the discount code was used, these funds are considered as a discount and are not returned to the consumer. Only the amount paid is returned to the consumer.

In exceptional cases, when the products are not returned in accordance with the ZVPot, we can offer the consumer the purchase of the product with the appropriate compensation, which is determined by the minutes upon return. Discounted redemption is taken into account upon confirmation by the consumer by e-mail.

The consumer uses the said redemption only when ordering another product of the same or higher value.


The provider makes every effort to ensure the consistency and up-to-dateness of the data published in the online store otroskaobutevpika.si. Nevertheless, the characteristics of the products, their stock and price may change so quickly that the provider fails to correct the data in the online store. In such a case, the provider will notify the customer of any changes and allow him to cancel the order or replace the ordered item. All product photos are actual product displays, but the hue of the product color may differ from that displayed on the consumer screen due to the different color setting of the screens.

The merchant strives for the highest possible level of up-to-dateness and correctness of the information published on the website. However, the reduced performance of the technology solution used, input, transfer or any other data processing may cause an error to be displayed on the website. In the event that a visitor to the website estimates that the information is incorrectly displayed, he can inform the trader at the contact addresses. The Merchant is not responsible for occasional non-functioning of the site, possible inaccuracy of data and also not for possible damage caused by the use of inaccurate or incomplete information and inability to access and use the information on these websites.

Special prices and special discounts are valid until stocks are sold out or until the expiration of the action.

The provider reserves the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. The provider is not responsible for compensation for any damage or costs incurred by the user due to the termination, inactivity or obstacles to the operation of the website.

The provider does not guarantee the accuracy, completeness and correctness of the content published on the website, nor does it assume responsibility for any damage that users may suffer due to reliance on the published content. The provider is not liable for any damage that may occur to the user’s hardware, software or other equipment due to the use of the website. The user must ensure that the equipment (antivirus, etc.) is adequately protected against access to and use of the website. With the purchase and the given contact information, each customer agrees with the general terms and conditions and allows further contact with the purpose of informing about news, promotions, etc. In case of disagreement regarding the contact, the buyer must notify the company in writing by letter or e-mail


Each user is responsible for the truthfulness and accuracy of the personal information they provide to us. It is strictly forbidden to order goods or services using a foreign name or to use the personal data of third parties.

Personal information protection

In accordance with the Personal Data Protection Act ZVOP-1 and Regulation (EU) 2016/679 after 25 May 2018, the company Otroška obutev Pika, Urška Tarkuš s.p. , Hočka cesta 19a, 2311 Hoče, for the processing of personal data of its customers and visitors to obtain consent for the processing of personal data.

All information will be treated confidentially and will only be used for internal records and for the purpose for which it was provided. Your data will be carefully protected against loss, misuse, unauthorized access, disclosure, alteration or destruction.

When subscribing to the e-mail newsletter and obtaining a discount coupon, we will collect and process the following personal data: name and surname, e-mail address.

Company Children’s footwear Pika, Urška Tarkuš s.p. , Hočka cesta 19a, 2311 Hoče, as the controller of personal data files, may use and process the obtained data in accordance with the provisions of the regulations on the protection of personal data for all the following purposes and communication channels:

database management and bidding, implementation of marketing activities – advertising, analyzing and studying shopping habits, tracking and recording the delivery of sent emails (or received by the holder), tracking and recording which content the email address holder has opened or read (tracking clicks on web links contained in emails), making additional offers, conducting sweepstakes and participating in promotional events, which include draws and publishing data on winners, and collecting personal information at promotional events. When purchasing in the online store otroskaobutevpika.si, we will collect and process the following personal data: name and surname, address, postal code, place, telephone, e-mail address.

We will carefully store and process the collected personal data until the visitor or customer of the otroskaobutevpika.si online store requests deletion or unsubscribes.

We will not share the obtained personal data with anyone, nor pass them on to anyone. They will be used exclusively for the above purposes.

In case of problems or. ambiguities in the use of the website, the website owner reserves the right to contact the consumer through means of distance communication.

We are not responsible for any “intrusion” into the computer system.

Notifications and emails

By subscribing to the e-news, the user agrees that we inform him about news and promotions on our website. The provider undertakes not to misuse or pass on the user’s e-mail address to a third party in any way. The user can unsubscribe from receiving news at any time.

Intellectual property

The online store otroskaobutevpika.si is owned by the company Otroška obutev Pika, Urška Tarkuš s.p. and with it all content, logos, photographs and other audiovisual and textual works. All the mentioned elements are thus the subject of intellectual property, with which the company Otroška obutev Pika, Urška Tarkuš s.p. the only right to dispose of the rights to all content on the portal. The user of the website has the right to access the website, and the registered user, in addition to the right to access the website, also has the right to use activities that he can use as a registered user. By accessing the website, the user is allowed to use the content of the website for a limited, non-exclusive and only for private purposes under the conditions set out in these general terms of use. Any other reproduction or other use of any element on the portal or for any other purpose, including commercial use, or for third parties is prohibited without the prior written consent of the company Otroška obutev Pika, Urška Tarkuš s.p.


The owner of the online store otroskaobutevpika.si is Otroška obutev Pika, Urška Tarkuš s.p. All rights reserved. The content on the website may contain material, the copyright of which may also be the property of third parties, therefore any transmission of information from the website is permitted only with the written consent of the owner.

We reserve the right to change the terms without prior notice.

Other terms

The buyer has all rights under the Consumer Protection Act. All conditions and rules stated here are binding for the buyer and the company Otroška obutev Pika, Urška Tarkuš s.p. All possible disputes will be settled amicably by the parties. In the event that an agreement cannot be reached, the dispute will be resolved by the competent court in Maribor.

The concluded contracts are stored in electronic form on the server of the company Otroška obutev Pika, Urška Tarkuš s.p. Access to them is possible only with prior notice of the buyer.

Complaints and disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. The complaint is submitted via the e-mail address info@otroskaobutevpika.si. The appeal procedure is confidential. Children’s footwear Pika, Urška Tarkuš s.p. is aware that an essential feature of consumer disputes is the disproportion between the economic value of the claim and the time and costs incurred in resolving the dispute, which is also the main obstacle to the consumer not initiating a dispute in court.

The online store otroskaobutevpika.si strives to the best of its ability to resolve any disputes amicably. In the event that an agreement cannot be reached, the dispute will be resolved by the competent court in Maribor. The mission of the store is satisfied customers and products in regular use. We are always available at the e-mail info@otroskaobutevpika.si, where we will be happy to help you resolve your doubts and questions.

Out-of-court settlement of consumer disputes

In accordance with legal norms Children’s footwear Pika, Urška Tarkuš s.p. does not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the Out-of-Court Settlement of Consumer Disputes Act. otroskaobutevpika.si, which as a provider of goods and services enables online trade in the territory of the Republic of Slovenia, publishes on its website an electronic link to the platform for online resolution of consumer disputes (SRPS). The platform is available to consumers here. That regulation derives from the Out-of-Court Settlement of Consumer Disputes Act, Regulation (EU) No 524/2013 of the European Parliament and of the Council on the online settlement of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22 / EC.